Privacy Policy

Introduction

Tooth to Tooth Mobile Dental Hygiene Clinic ("we", "our", "us") is committed to protecting your privacy and the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and Quebec's Act Respecting the Protection of Personal Information in the Private Sector.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Date of birth
• Emergency contact information
• Insurance information

Health Information

• Medical history and current medications
• Allergies
• Dental history and current concerns
• Treatment records and clinical notes

Technical Information

• IP address (for security purposes only)
• Browser type and device information
• Pages visited on our website

How We Use Your Information

We use your personal and health information to:

• Provide dental hygiene services and treatment
• Schedule and manage appointments
• Process payments and insurance claims
• Communicate with you about your care
• Comply with legal and regulatory requirements
• Improve our services

Data Security

We implement robust security measures to protect your information:

• Encryption: All health information is encrypted at rest using AES-256 encryption and in transit using TLS 1.3
• Access Controls: Only authorized personnel can access your health records
• Audit Logging: All access to health information is logged and monitored
• Secure Storage: Data is stored on secure, SOC 2 compliant infrastructure
• Regular Security Reviews: We conduct regular security assessments

Data Retention

We retain your health records for a minimum of 7 years from the date of your last treatment, as required by healthcare regulations in Quebec. After this period, records are securely destroyed. You may request earlier deletion of non-essential information.

Your Rights

Under PHIPA and PIPEDA, you have the right to:

• Access: Request a copy of your personal health information
• Correction: Request corrections to inaccurate information
• Withdrawal of Consent: Withdraw consent for collection or use of your information (subject to legal requirements)
• Complaints: File a complaint with the Information and Privacy Commissioner

Disclosure of Information

We may disclose your information in the following circumstances:

• With your explicit consent
• To other healthcare providers involved in your care
• To process insurance claims
• As required by law (e.g., public health reporting)
• In emergencies where disclosure is necessary to protect your health

We do not sell or rent your personal information to third parties.

Cookies and Website Analytics

Our website uses essential cookies for functionality and security. We do not use tracking cookies for advertising purposes. Any analytics data collected is anonymized and used solely to improve our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to you directly or posted prominently on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: